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Cyber Report Center

Corporate Ethics Reporting and Consultation
If you ever find yourself wondering “Is this ethical or not?”- the Cyber Report Center is here to help you. Please don’t hesitate to consult us via phone or mail if you have anything to report regarding corporate ethics.
All inquiries and reports will be kept completely anonymous and confidential.
You can also submit a report by email to hotline@lotte.net.

Phone

02 - 2670 - 6352

Address

Ethics Officer, Ethics Management Team, Lotte Wellfood
15F, Lotte Yangpyeong Building
10, Yangpyeong-ro 21-gil, Yeongdeungpo-gu, Seoul

Submit report in your name Submit report anonymously
Types of information to be reported
  • 아이콘

    Corruption/malpractice

    • Abuse of power
    • Third party benefit provision
    • Accepting bribery from partner companies
    • Personal use of bussiness opportunities
    • Embezzlement
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    Violation of law

    • Violation of anti-Corruption laws
    • Unfair treatment (general, subcontracting, franchising, etc.)
    • Infringement of trade secrets/personal information
    • Violation of other laws
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    Human Rights/Environment

    • Sexual harassment
    • Personal disadvantage
    • Workplace bullying
    • Environmental violation
    • Other Human rigths and environment-related illegal/improperacts
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    Accounting fraud

    • Violation of accounting rules
    • Violation of internal accounting management regulations
    • Manipulation of accounting information
    • Instruction/compulision of the above items
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    Unfair Recruitment and Ethics Violation

    • Unfair recruitment
    • Violations of the Code of Ethics / Ethical Behavior Guidelines
    • Acts of concealing or aiding the violation of the above matters
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    Customer/partner complaints

Processing Procedure
Reports can be made at any time online through the Cyber Report site, and also via fax and mail.​ The processing status of the report will be confirmed by Lotte Wellfood upon the reporter's request.​
Lotte Wellfood Cyber Sinmungo strengthens communication with the reporter through replies, and handles incidents quickly and accurately for the subject of the report.
Lotte Wellfood Cyber Sinmungo strengthens communication with the reporter through replies, and handles incidents quickly and accurately for the subject of the report.
The procedure for how the information received is processed

  • STEP01

    Receiving the information reported

    You can verify the receipt of your information at Lotte Wellfood ethics hotline with the notification "The receipt of your information has been completed.

  • STEP02

    Investigation

    The investigation period may differ depending on the subject and scope of investigation.

  • STEP03

    Investigation completed/closed

    The investigation is completed after it is verified that the reported information is true. Based on the results of the investigation, measures are taken according to internal regulations, and the process is closed.

Standard of Protection for Reporters
Anyone who submits a report to the Cyber Report Center is afforded the fullest range of care and protection from any detriment or disadvantage. We ensure that your identity is kept confidential by applying the strictest security measures.
  • Confidentiality Guaranteed
  • Anonymity Guaranteed
  • Liability Limited

Standards for protecting Reporters and whistleblowers

  • We treat informants and whistleblowers anonymously when handling reports and whistleblowing.
  • We take all possible measures, such as restricting access to the reporter, the whistleblower, and the reported information, to an extremely small number of people.
  • All measures are taken and efforts are made to ensure that the reporter and the whistleblower are not subsequently subjected to any disadvantages.

The standards of the obligations and exemption of liability of a whistleblower

  • If an executive or employee of the company has committed an unlawful act or an act in breach of the code of ethics, but has since reported and confessed it, the punishment or disciplinary action for it may be reduced or exempted.
  • If an employee of the company is forced to act in breach of the code of ethics by his or her superior or executive, he or she may refuse it. The employee will not be subject to any disadvantages, even if he or she refuses to follow the coercion into an unethical act by a superior.
  • If the company's executive or employee encounters or receives an offer to engage in an unethical act from his or her co-worker or a member of his or her own department, they should report to the Lotte Wellfood ethics hotline system and receive counseling.
Submit report in your name Submit report anonymously